Not-for-profit Organisation – Centacare North Queensland
Before we began with ADITS, we had several issues with our systems, particularly involving the connectivity between several of our office locations and the use of outdated equipment. When ADITS began to service Townsville, we thought we would give them a try and have been very happy with our decision, as our initial problems were solved instantly and our systems have continued to improve immensely.
Our business relationship with the ADITS team is excellent. All our staff have daily onsite support as well as remote support via the helpdesk and we are very happy with the service we receive every time. The staff make me feel comfortable and never afraid to ask the silly questions, as I personally don’t know the technical IT jargon. This makes my job much easier and ensures we are provided with a suitable solution.
We at Centacare would definitely recommend ADITS to both companies within the social services industry and not-for-profit organisations. They understand our industry and legislations and work with us to provide the most cost-effective and reliable systems possible. We are proud to work with and support ADITS as a local, North Queensland grown business.
Aged Care – Lower Burdekin Home for the Aged Society
ADITS are best described as an invested business partner. They are primarily engaged as the first responder for all staff enquiries regarding any computer, phone or network access issues. Additionally, they give us 24-hour on call service for emergencies and facilitate the coordination of all matters requiring attention from specific product providers.
In our search for an IT provider, we needed a competent, locally based service that could offer long-term networking solutions at multiple sites, as well as real time system management. We deliver acute care to the aged, so it essential these services operate as intended and with a very high level of reliability – ADITS have been integral to our capacity to deliver.
Due to the new demands for fully integrated computer services, our network is quite complex. We require the integration of nurse call, fire, phone, device and the operation of separate sites, as well as remote access and bespoke software solutions for over 500 users. Above all, lives are at stake. Thankfully, the systems are now so well supported that the need for ADITS to come onsite is very rare. However, when required, they do, which is exactly what we need in a rural and remote location. This gives our staff and residents comfort in knowing that the problem is not being passed around – it is being owned and resolved.
I believe that technology within the aged care industry is going to continue to accelerate. I therefore recommend ADITS as the expertise that can properly relate the finer application of technology for real people, whilst respecting a business’ need to meet expectations of a very wide range of stakeholders, including federal agencies. Our whole service is directed to the care of our resident. We want to do that together with all our stakeholders and do that with excellence, everyday. ADITS have embraced our residents as their motivating priority, brilliantly. Their timely support and service structure fully supports our residents’ care and independence.
Accounting – Ponti Partners
ADITS have continued to provide a great service in the very difficult IT environment that is demanded by the Accounting industry. A number of software packages are required to be constantly running and they all appear to come with their own IT issues. The team are both competent and accommodating in finding effective solutions for our practice.
ADITS have a good work culture and we have formed strong relationships with many of the long-term staff. I would recommend ADITS to other Accounting Practices as we have successfully ironed out our IT issues with them over the years and they would be within their rights to promote their specialist knowledge of the industry’s IT demands.
Legal – Ruddy Tomlins and Baxter
At Ruddy Tomlins & Baxter, the success of our company and the service we provide is largely determined by access to information & the security of our systems. For us to provide an efficient service in a secure, digital workplace we needed IT support that is available 24 hours a day, 7 days a week. ADITS are local people whom we trust. At any time of the week I can call & have someone immediately recognise the issue, because they know us, they know our systems and we know them.
During a transition between internet providers, our data was disconnected for 10 days. ADITS immediately sent our designated technical consultant to install a temporary 4G solution, allowing us to continue working during that period. This gave us 10 days of trading with internet and email that we otherwise would have been without, with the dollar value of this time being significant.
As our IT provider, ADITS continue to deliver immediate solutions with minimal downtime. They offer fantastic advice with excellent consideration for all aspects of future planning for digital technologies. We are guaranteed the security of our information always, with this being our top priority as a legal firm.
The staff have a fantastic work culture and is comprised of honest people with recognisable values, ensuring excellent, no-nonsense customer service every time. They are personable by providing a dedicated accounts manager and technical consultant, so I know who I will be speaking to when I call. This further adds to the security of our information and allows us to build trust with the team.
I will continue to recommend ADITS to other companies, particularly legal firms, for their service, staff and above all else, security. They continue to provide fantastic value for money, with the flexibility to deal with all issues. ADITS are a fantastic example of locals leading in their industry.
Education – The Willows State School
ADITS was chosen by our school to offer a comprehensive IT service to a large system and network, servicing 1000 students and 170 staff members. We wanted a flexible daily service to meet the needs and IT urgencies of our school, as well as a booking system to saturate support at key times, so we could provide quality teaching and learning from the commencement of each year and term.
At the beginning of 2018, the ADITS team saturated support to have mobile labs, standalone labs, interactive whiteboards and numerous computers for teachers, ready for day 1. This required the setup of over 130 devices within our school. The service meant that we were able to operate from the commencement of the year with our devices, with no down time for these resources or delays for our teaching staff. Without the team from ADITS, this would have taken a significant number of weeks and they were able to complete the work to an outstanding quality within 2-3 working days.
ADITS’ service allows us to respond, source and sought emerging issues with IT, and collaborate with the help-desk appropriately and timely. Problems are not shelved and instead the ADITS approach allows for systems, devices and any other problems to be resolved, quickly and effectively.
We have found the customer service delivery to be outstanding. The team work as part of our school team and are personable, approachable and provide troubleshooting which then builds the capacity of staff to fix minor issues.
This is now the second school that I have worked with using ADITS, and I find the service to successfully meet the daily and emergent IT challenges in a school context. I highly recommend ADITS to others who are wanting a consistent, flexible and friendly service and an assurance that the technicians are qualified orange card holders and their work, quality assured.