Microsoft AC power cord recall for Surface Pro, Surface Pro 2 and certain Surface Pro 3 devices
Get details and answers to common questions about the Microsoft Surface Pro AC power cord recall. Learn how to order a free replacement part if your Surface Pro power cord is affected.
Parts eligible for replacement
This recall applies to:
- AC power cords for Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft Surface Pro 3 devices sold before 15 July 2015
This recall DOES NOT apply to:
- AC power cords for Microsoft Surface RT, Microsoft Surface 2, Microsoft Surface 3, Microsoft Surface Pro 3 devices sold after 15 July 2015, Microsoft Surface Pro 4 and Microsoft Surface Book
- Power supplies with DC power cord for all devices
- AC power cords and power supplies for the docking stations for Microsoft Surface Pro, Microsoft Surface Pro 2, Microsoft Surface Pro 3 and Microsoft
Surface 3
For more information please go to https://www.microsoft.com/surface/en-au/support/warranty-service-and-recovery/powercord