Microsoft AC power cord recall for Surface Pro

Microsoft AC power cord recall for Surface Pro, Surface Pro 2 and certain Surface Pro 3 devices

Get details and answers to common questions about the Microsoft Surface Pro AC power cord recall. Learn how to order a free replacement part if your Surface Pro power cord is affected.

Parts eligible for replacement

This recall applies to:

  • AC power cords for Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft Surface Pro 3 devices sold before 15 July 2015

This recall DOES NOT apply to:

  • AC power cords for Microsoft Surface RT, Microsoft Surface 2, Microsoft Surface 3, Microsoft Surface Pro 3 devices sold after 15 July 2015, Microsoft Surface Pro 4 and Microsoft Surface Book
  • Power supplies with DC power cord for all devices
  • AC power cords and power supplies for the docking stations for Microsoft Surface Pro, Microsoft Surface Pro 2, Microsoft Surface Pro 3 and Microsoft
    Surface 3

For more information please go to https://www.microsoft.com/surface/en-au/support/warranty-service-and-recovery/powercord