RATED ONE OF AUSTRALIA TOP 20 TECHNOLOGY COMPANIES 2018
 

RATED ONE OF AUSTRALIA TOP 20 TECHNOLOGY COMPANIES 2018 BY channel futures

About US

In 2006, ADITS entered the technology market as a support company with just one employee and one customer. The company established a strong reputation for being a trusted source of technology advice and support for businesses in all industries.

Today, ADITS has grown to become one of Queensland’s most trusted IT Managed Service Provider by currently supporting over 5000 users. ADITS dedicated staff are the reason for the company's success, continuing to strive for excellence with three core values: customer first, consistency and teamwork.

  • CUSTOMERS FIRST

    We build long term relationships with all our customers by providing tailored products and services to suit individual needs.

  • Consistency

    ADITS supplies quality hardware, software and ongoing, 24/7 support to all our customers, all the time.

  • TEAM

    With our team of 30 certified technicians, ADITS can provide a team of experts whenever and wherever you need them.

OUR SERVICES

Minimise downtime, increase productivity. ADITS guarantee our remote support will be with you today with escalated on-site support.
One point of contact with priority care

Building relationships while building your business. You will be assigned a dedicated Account Manager and Technical Consultant.

Network of Experienced Technical Consultants

Access our skilled technicians through the Help Desk, allowing your IT issues to be solved with minimal downtime to your operations.

RoadMapping – Map your Way to Success

Audit your IT network and find solutions to suit your business.

24 Hour Proactive Monitoring

Have peace of mind knowing that your IT network is monitored around the clock, allowing you to focus on what really matters – your business.

Be Secure

Keep your business secure. Keep your mind at ease. User Administration security Device Detection Virus monitoring & Management Intrusion Protection Management

Update today, Pay tomorrow

Finance is available to secure new IT equipment.

SUPPORT PLANS

At ADITS we aim to provide you with advice and suitable solutions that will meet your information technology needs. It is our promise that with every inquiry, our sales manager will call within the hour, or be on-site in less than 24 hours.

FEE FOR SERVICE

FEE FOR SERVICE
HOUR
  • Assigned Technical Consultant
  • Phone / EMail Helpdesk
QUOTE

Monitored Services

24/7 Business Network Monitored Service

AU$9.00

MONTH
  • Assigned Account Manager
  • Assigned Senior Technical Consultant
  • Phone / EMail Helpdesk
  • 24 Hour Proactive Management
  • 24 Hour Sercuity Management
  • SLA
QUOTE

Managed Services

Full 24/7 Managed Support Service

AU$POA

MONTH
  • Assigned Account Manager
  • Assigned Senior Technical Consultant
  • Phone / EMail Helpdesk
  • 24 Hour Proactive Management
  • 24 Hour Sercuity Management
  • 24/7 Remote Support
  • 24/7 Onsite Support
  • SLA
QUOTE

LATEST NEWS

Keep up to date with all the latest new from ADITS

OUR TEAM

ADITS business mind is not achieved by individuals but by a strong team that perseveres to attain an outstanding result. We pride ourselves on having an exceptional team full of diversely skilled associates with a passion for Information Technology and a level of excellence that leaps bounds over the competition.
Ashley DARWEN
Ashley DARWEN
Managing Director
Ashley started ADITS when he was just 20 years old in his hometown of Bowen. Beginning with just one customer, he has continued to grow and expand the business to what it is today. Ashley oversees all aspects of the business, which, when servicing Queensland wide, requires extensive travel time. If he’s not driving then he’s flying, regularly visiting our customers from Brisbane through to Cairns. In his ‘downtime’ (classic IT reference), Ashley’s two children, Tom and Heidi and wife, Leah continue to keep him busy between school, sport and weekend adventures.
Chris Grasso
Chris Grasso
Service Delivery Manager
Grasso is one of those typical Aussie blokes that ends up just going by his last name. Being in the business since 2010, he has a comprehensive understanding of our processes to guarantee quality service to all customer types. As our service delivery manager, he is responsible for overseeing the activities of the service desk team, whilst also providing high-level technical assistance to both the team and customers. Although many would agree that this is only part-time, with his full-time role involving dodgeball fights, waste paper bin basketball and providing quality banter in the workplace.
Staci YARROW
Staci YARROW
Finance and Human Resource Manager
After the arrival of her precious baby, Flynn, Staci has returned as our Finance and HR Manager. She is the lady who sends the 15 forms, each with 40 pages that must be filled out, signed, dated and scanned back in upon employment. As the only Mum in our workplace, of course she is the one we trust with the money, managing and overseeing our accounts and providing necessary financial advice. With 9 years industry experience she ensures a smooth transition through the recruitment process to employment and continues to work towards achieving our financial goals, both short and long term.
Shannon WILLCOX
Shannon WILLCOX
Marketing / Events Manager
Shannon is the youngest member of our management team, but still manages to convince Ashley to agree with her on most things, including awkward posing for magazine photoshoots. She is responsible for the creation and monitoring of all content on social media platforms and our website. She also works with external publications and advertising agencies to promote the company within other business circles. Her main goals are to increase brand awareness through establishing an on-line presence and being present throughout Queensland and our office location communities.
Wayne Darrell
Wayne Darrell
Platform Operations Manager
Have you ever been so stuck on a task that you don’t know what is going on, let alone what to do next? That’s when we call Wayne. He is the brains behind the majority of our service operations and is always assigned the customers with the most complex systems and processes. Wayne has been working with ADITS for three years, providing an efficient service for all customers and immeasurable support and guidance for our team. Wayne is also dedicated to continuing to expand his knowledge and skill set, attending almost all training sessions and workshops, except for when it clashes with the cricket.
Regan VAUDREY
Regan VAUDREY
Helpdesk Manager
If you have ever rang ADITS, you would’ve been greeted by someone saying, ‘Welcome to ADITS, this is Regan’! He is the first point of call for all customer enquiries and is either able to provide support himself, or refer customers to their designated account manager or consultant. He also ensures that service is delivered within the relevant time period to allow for minimal downtime with maximum results.
Hayley HUGHES
Hayley HUGHES
Executive Assistant
It’s hard to believe, but we actually found someone who wanted to take on the role of organising and knowing the whereabouts of our entire staff team, across 3 office locations in all working hours. Since joining the team in 2016, Hayley’s role has continued to expand across all aspects of the business. As well as organising and scheduling daily activities, she now wears many other hats and is the first point of call for orders and inventory, and assists with customer roadmaps and quotes.
Technical Consultants
Technical Consultants
What do a DJ, drummer and drag racer have in common? They are all Technical Consultants at ADITS. Breaking the stereotype of IT nerds, our team are a diverse bunch of individuals who provide consistent quality service for our customers. They are knowledgeable and highly trained within the information technology industry, providing long-term solutions to all possible problems. As each consultant is assigned to a customer, they have a comprehensive understanding of the individual company’s systems and processes to provide both onsite and remote support.
Trainee
Trainee
Noah FREY
ADITS is proud to provide ambitious and motivated individuals with the opportunity to begin their career in IT. Noah Frey, our young trainee, fits this bill perfectly, and is currently completing a Certificate IV in Information Technology Networking. Working at ADITS allows him to study whilst gaining hands on experience and earning an income. He hopes that once completing his traineeship, he will continue to develop his skills and further his qualifications at ADITS, to eventually work whilst travelling the world.

Testimonials